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Orders & Shipping
We offer standard delivery in 5–7 business days across India. Express delivery (2–3 days) is available at extra cost. Orders above ₹999 get free standard shipping!
Yes! Once your order is shipped, you'll receive an SMS and email with a tracking link. You can also track your order from the "My Orders" section in your account.
Yes, we deliver to all major cities and towns across India through our trusted courier partners.
You can change the delivery address before the order is shipped. Once shipped, address changes are not possible. Contact us immediately at hello@velora.com
Returns & Exchange
We offer a 15-day easy return policy. Products must be unworn, unwashed, in original condition with all tags attached. Sale items are not eligible for return.
Contact us via email or WhatsApp with your order number. We'll arrange a free pickup from your doorstep within 2–3 business days.
Refunds are processed within 5–7 business days after we receive the returned item. The amount is credited to your original payment method.
Yes! Size exchanges are free of charge. Contact us within 15 days of receiving your order and we'll arrange the exchange.
Products
We try our best to show accurate colors. However, slight variations may occur due to photography lighting and screen settings. We always mention fabric and color details in product descriptions.
We have a detailed size guide available on each product page. We recommend measuring yourself and comparing with our size chart for the best fit.
We regularly restock popular items. Click "Notify Me" on sold-out products and we'll alert you when it's back!
Yes! Many of our ethnic pieces are handcrafted by skilled artisans. We source directly from weavers and craftspeople across India.
Payments
We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and Cash on Delivery (COD).
Absolutely! We use 256-bit SSL encryption and our payment gateway is fully PCI-DSS compliant. Your financial information is always secure.
Yes! Cash on Delivery is available for orders below ₹5,000. A nominal COD charge of ₹49 applies.
Yes! Enter your coupon code at checkout to avail the discount. Coupons cannot be combined with other offers.